{"id":143815,"date":"2024-07-30T16:31:40","date_gmt":"2024-07-30T14:31:40","guid":{"rendered":"https:\/\/www.myes.school\/?p=143815"},"modified":"2024-09-16T09:38:18","modified_gmt":"2024-09-16T07:38:18","slug":"repondre-au-telephone-en-anglais","status":"publish","type":"post","link":"https:\/\/www.myes.school\/fr\/magazine\/conseils\/professionnel\/repondre-au-telephone-en-anglais\/","title":{"rendered":"Comment r\u00e9pondre au t\u00e9l\u00e9phone en anglais ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"143815\" class=\"elementor elementor-143815\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b5b25ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b5b25ee\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f48a0f5\" data-id=\"2f48a0f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39d8be7c elementor-widget elementor-widget-text-editor\" data-id=\"39d8be7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Que vous soyez r\u00e9ceptionniste ou non, il y a une chose que les personnes qui apprennent l\u2019anglais redoutent plus que tout : <strong>parler au t\u00e9l\u00e9phone<\/strong> !<\/p><p>Il est important de pouvoir <strong>communiquer <\/strong>(et se faire comprendre) avec des personnes du monde entier, surtout si votre travail implique de passer beaucoup de temps \u00e0 parler aux autres : par exemple, si vous \u00eates <strong>secr\u00e9taire<\/strong> ou <strong>r\u00e9ceptionniste<\/strong>, mais aussi si vous travaillez dans un <strong>h\u00f4tel<\/strong>, dans un bureau, dans une entreprise qui entretient de nombreuses relations avec des pays \u00e9trangers.<\/p><p>Si vous ne savez pas comment <strong>r\u00e9pondre au t\u00e9l\u00e9phone en anglais<\/strong>, je vais vous donner aujourd\u2019hui une liste de <strong>phrases<\/strong> pour les r\u00e9ceptionnistes en anglais : au d\u00e9but, cela peut sembler difficile, mais croyez-moi, avec ces conseils, vous serez en mesure de communiquer efficacement et professionnellement au t\u00e9l\u00e9phone en anglais !<\/p><p>Vous vous demandez comment \u00e9crire des e-mails en anglais ? N&#8217;h\u00e9sitez pas \u00e0 consulter notre article :<\/p><p>\u27a1\ufe0f <span style=\"color: #3366ff;\"><a rel=\"noopener noreferrer\" href=\"https:\/\/www.myes.school\/fr\/magazine\/conseils\/professionnel\/ecrire-email-pro-en-anglais\/\" style=\"color: #3366ff;\"><u>Comment \u00e9crire un mail professionnel en anglais ?<\/u><\/a><\/span><\/p><h2><strong>Comment r\u00e9pondre au t\u00e9l\u00e9phone en anglais ?<\/strong><\/h2><h3>Nos conseils de base \u2705<\/h3><p>Voici quelques conseils de base \u00e0 conna\u00eetre pour pouvoir bien r\u00e9pondre au t\u00e9l\u00e9phone en anglais :<\/p><p><strong>Soyez poli et professionnel \ud83d\ude0a<\/strong><\/p><p>Il faut r\u00e9pondre au t\u00e9l\u00e9phone en anglais professionnel et poli. Si vous avec un travail dans l\u2019h\u00f4tellerie ou \u00e0 la r\u00e9ception d\u2019une entreprise, n\u2019oubliez pas d\u2019indiquer votre nom et pr\u00e9nom ainsi que le nom de l\u2019entreprise pour laquelle vous travaillez.<\/p><p><strong>Bien \u00eatre attentif au besoin de l\u2019 interlocuteur <\/strong>\ud83d\udc42<\/p><p>Lors d\u2019une conversation t\u00e9l\u00e9phonique en anglais, il faut bien faire attention \u00e0 la raison pour laquelle votre interlocuteur passe un appel afin de bien pouvoir r\u00e9pondre et adresser \u00e0 ses besoins.<\/p><p><strong>Prendre un message \ud83d\udcdd<\/strong><\/p><p>Sur votre bureau, il est conseill\u00e9 d\u2019avoir un support pour prendre des notes lors de l\u2019appel. Il est important de bien porter attention afin de pouvoir transmettre un message clair \u00e0 votre employeur ou un autre employ\u00e9, mais \u00e9galement prendre le nom et le pr\u00e9nom de l\u2019interlocuteur ainsi que son num\u00e9ro de t\u00e9l\u00e9phone pour pouvoir le ou la rappeler ult\u00e9rieurement.<\/p><p><strong>Soyez patient \u23f3<\/strong><\/p><p>Chaque appel t\u00e9l\u00e9phonique en anglais doit \u00eatre pris avec politesse et courtoisie, m\u00eame si votre interlocuteur peut \u00eatre agit\u00e9 ou impatient, ou m\u00eame m\u00e9content. C\u2019est votre r\u00f4le de rester professionnel et d\u2019aborder la situation de fa\u00e7on calme pour ne pas envenimer la situation. Ayez une voix calme et pos\u00e9e qui va pouvoir rassurer et calmer votre interlocuteur.<\/p><p><strong>N\u2019h\u00e9sitez pas \u00e0 demander de r\u00e9p\u00e9ter \ud83d\udd04<\/strong><\/p><p>En effet, prendre des appels au t\u00e9l\u00e9phone en anglais peut vous donner du fil \u00e0 retordre notamment pour la compr\u00e9hension orale. Avec la qualit\u00e9 de l\u2019appel, les bruits ambiants, les interf\u00e9rence sur la ligne, les accents etc\u2026 il y a beaucoup de facteurs qui peuvent rendre la compr\u00e9hension compliqu\u00e9e. C\u2019est pour cela qu\u2019il ne faut pas h\u00e9siter \u00e0 demander \u00e0 la personne de r\u00e9p\u00e9ter.<\/p><p><strong>Terminer l\u2019appel poliment \ud83d\udcde<\/strong><\/p><p>A la fin de l\u2019appel, assurez vous d\u2019avoir bien tout not\u00e9 (nom, pr\u00e9nom, num\u00e9ro de t\u00e9l\u00e9phone etc) et d\u2019avoir bien compris le but de l\u2019appel de la personne. Raccrochez de fa\u00e7on polie et douce.<\/p><p>Maintenant, passons aux phrases en anglais \u00e0 conna\u00eetre absolument pour vous aider \u00e0 bien r\u00e9pondre au t\u00e9l\u00e9phone en anglais.<\/p><h3>R\u00e9pondre \u00e0 l&#8217;appel \u260e\ufe0f<\/h3><p>Lorsque votre t\u00e9l\u00e9phone portable (ou fixe) sonne, il faut prendre de <strong>bonnes habitudes<\/strong> pour r\u00e9pondre au t\u00e9l\u00e9phone de fa\u00e7on <strong>professionnelle<\/strong>.<\/p><p>Voici quelques expressions que vous pouvez utiliser en anglais avec la traduction en fran\u00e7ais :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73f89a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73f89a1\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42893f7\" data-id=\"42893f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df08869 elementor-widget elementor-widget-text-editor\" data-id=\"df08869\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">\u2705<em> Thank you for calling Intec Management, Anna speaking. (<\/em>merci d\u2019avoir appel\u00e9 Intec Management, Anna \u00e0 votre \u00e9coute.)<\/p><p>\u2705<em> Intec Management- how may I direct your call? <\/em>(Intec Management \u2013 comment puis-je orienter votre appel ?)<\/p><p>\u2705<em> Intec management, how can I help you? <\/em>(Intec Management, comment puis-je vous aider ?)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf5777c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf5777c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2622056\" data-id=\"2622056\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2acc10 elementor-widget elementor-widget-text-editor\" data-id=\"d2acc10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\">Transfert et passage d\u2019appel \ud83d\udcf2<\/h3><p>Si vous vous apercevez au cours de votre conversation t\u00e9l\u00e9phonique en anglais que vous n\u2019\u00eates pas la meilleure personne plac\u00e9e pour r\u00e9pondre aux besoins et aux attentes de votre interlocuteur, vous pouvez utiliser ces expressions :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a604924 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a604924\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f97b9e1\" data-id=\"f97b9e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b419615 elementor-widget elementor-widget-text-editor\" data-id=\"b419615\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">\u2705<em> Please hold. Thank you. <\/em>(patientez quelques instants s\u2019il vous pla\u00eet. Merci.)<\/p><p>\u2705<em> I\u2019ll transfer you. <\/em>(je vais vous transf\u00e9rer.)<\/p><p>\u2705<em> May I ask who\u2019s calling? Okay just one moment please. Thank you.<\/em> (puis-je savoir qui appelle? D\u2019accord, patientez un moment s\u2019il vous pla\u00eet. Merci.)<\/p><p>\u2705 <em>Let me transfer you to the right person, one moment please. Thank you.<\/em> (je vais vous transf\u00e9rer \u00e0 la bonne personne, un moment s\u2019il vous pla\u00eet. Merci.)<\/p><p>\u2705 <em>I\u2019ll put you through to the right person. Please hold the line, thank you. <\/em>(je vais vous mettre en contact avec la bonne personne. Veuillez patientez s\u2019il vous pla\u00eet, merci.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8d206d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8d206d\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a62053\" data-id=\"5a62053\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-351c332 elementor-widget elementor-widget-text-editor\" data-id=\"351c332\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\">Expliquer que quelqu\u2019un n\u2019est pas disponible \ud83d\udeab<\/h3><p>Si vous devez indiquer au cours de la conversation t\u00e9l\u00e9phonique qu\u2019une personne n\u2019est pas disponible, vous pouvez utiliser des expressions telles que :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a1bbb40 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1bbb40\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ffb752\" data-id=\"2ffb752\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a49f9c elementor-widget elementor-widget-text-editor\" data-id=\"6a49f9c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">\u2705 <em>I\u2019m sorry Mr Smith is on another call. <\/em>(je suis d\u00e9sol\u00e9.e, M. Smith est sur un autre appel.)<\/p><p>\u2705 <em>I\u2019m sorry Mr Smith is not in his office right now. <\/em>(je suis d\u00e9sol\u00e9.e, M. Smith n\u2019est pas dans son bureau en ce moment.)<\/p><p>\u2705 <em>I\u2019m sorry Mr Smith is out of town at the moment. <\/em>(je suis d\u00e9sol\u00e9.e, M. Smith n\u2019est pas en ville pour le moment.)<\/p><p>\u2705 <em>I\u2019m sorry Mr Smith isn\u2019t available right now, however I can leave a message for him when he gets back. <\/em>(je suis d\u00e9sol\u00e9.e M. Smith n\u2019est pas disponible maintenant, mais je peux lui laisser un message qu\u2019il verra quand il reviendra.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cb5b2fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb5b2fb\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29b6349\" data-id=\"29b6349\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d516df elementor-widget elementor-widget-text-editor\" data-id=\"1d516df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\">Phrases utiles en anglais si vous \u00eatre r\u00e9ceptionniste ! \ud83d\udccb<\/h3><p>Si vous avez besoin de prendre un message pour quelqu\u2019un d\u2019autre qui n\u2019est pas disponible, que ce soit un sup\u00e9rieur ou une autre personne, vous pouvez utiliser ces expressions ci en anglais :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a42b7de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a42b7de\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fad3585\" data-id=\"fad3585\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba50fdc elementor-widget elementor-widget-text-editor\" data-id=\"ba50fdc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">\u2705<em> Would you like to leave a message? <\/em>(voulez-vous laisser un message ?)<\/p><p>\u2705 <em>Can I take a message? <\/em>(puis-je prendre un message ?)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a956b27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a956b27\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-45512e0\" data-id=\"45512e0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90667cf elementor-widget elementor-widget-text-editor\" data-id=\"90667cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\">Prendre un rendez vous au t\u00e9l\u00e9phone en anglais \ud83d\udcc5<\/h3><p>Dans le cas o\u00f9 la personne qui appelle souhaite prendre rendez vous, vous devez \u00eatre en mesure de le prendre avec elle ainsi que de prendre ses coordonn\u00e9es en anglais.<\/p><p>Voici comment on demande en anglais les coordonn\u00e9es d\u2019une personne :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-637163d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"637163d\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c517b49\" data-id=\"c517b49\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa7dceb elementor-widget elementor-widget-text-editor\" data-id=\"fa7dceb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">\u2705 <em>Could you give me your name and number please? Thank you. <\/em>(pouvez-vous me donner votre nom et num\u00e9ro de t\u00e9l\u00e9phone s\u2019il vous pla\u00eet ? Merci.)<\/p><p>Ensuite, voici comme on prend rendez vous en anglais :<\/p><p>\u2705 <em>When are you available to take an appointment? <\/em>(quand \u00eates-vous disponible pour un rendez vous ?)<\/p><p>\u2705 <em>Are you free tomorrow at 10am? <\/em>(\u00eates-vous disponible demain \u00e0 10h ?)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a1fedb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1fedb2\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d2c5fc\" data-id=\"8d2c5fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d95837e elementor-widget elementor-widget-text-editor\" data-id=\"d95837e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\">V\u00e9rifier et demander la confirmation des informations \ud83d\udd0d<\/h3><p>Si vous avez besoin de demander une confirmation par rapport \u00e0 quelque chose, vous pouvez formuler vos demandes de cette fa\u00e7on :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-678ae34 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"678ae34\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b10f5d6\" data-id=\"b10f5d6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d70bc60 elementor-widget elementor-widget-text-editor\" data-id=\"d70bc60\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">\u2705 <em>Could you spell that for me, please? Thank you for your understanding.<\/em> (pouvez vous m\u2019\u00e9peler cela s\u2019il vous plait? Merci de votre compr\u00e9hension.)<\/p><p>\u2705 <em>Let me make sure I got that right.<\/em> (laissez moi m\u2019assurer d\u2019avoir bien compris.)<\/p><p>\u2705<em> I\u2019m sorry, could you repeat that? Thank you. <\/em>(je suis d\u00e9sol\u00e9.e, pouvez vous r\u00e9p\u00e9ter? Merci.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0299fe6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0299fe6\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fea564b\" data-id=\"fea564b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4537b77 elementor-widget elementor-widget-text-editor\" data-id=\"4537b77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\">Faire face \u00e0 une situation d\u2019incompr\u00e9hension \ud83e\udd14<\/h3><p>Si vous avez du <strong>mal \u00e0 comprendre<\/strong> ce que la personne \u00e0 l\u2019autre bout du fil est en train de dire, ne paniquez pas !<\/p><p>C\u2019est tout \u00e0 fait normal de rencontrer certaines <strong>difficult\u00e9s<\/strong> de compr\u00e9hension orale surtout quand ce n\u2019est pas votre <strong>langue maternelle<\/strong>, m\u00eame les anglophones peuvent ne pas tout comprendre !<\/p><p>Ce qui compte c\u2019est d\u2019\u00eatre <strong>honn\u00eate<\/strong> et ne pas h\u00e9siter \u00e0 signaler quand vous ne comprenez pas ou quand vous avez des doutes.<\/p><p>Voici quelques exemples de phrases \u00e0 utiliser quand vous n\u2019\u00eates pas certain de comprendre :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0db3350 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0db3350\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29a25b9\" data-id=\"29a25b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87c5c94 elementor-widget elementor-widget-text-editor\" data-id=\"87c5c94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">\u2705 <em>Could you slow down a little please? Thank you. <\/em>(pouvez-vous parler plus lentement s\u2019il vous pla\u00eet ? Merci.)<\/p><p>\u2705 <em>Could you repeat please? Thank you. <\/em>(pouvez-vous r\u00e9p\u00e9ter s\u2019il vous pla\u00eet ? Merci.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-abeb511 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"abeb511\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-717cbd3\" data-id=\"717cbd3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1bd46f elementor-widget elementor-widget-text-editor\" data-id=\"a1bd46f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\">Quand l\u2019interlocuteur s\u2019est tromp\u00e9 de num\u00e9ro de t\u00e9l\u00e9phone<\/h3><p>Si vous vous rendez compte que votre interlocuteur s\u2019est tromp\u00e9 de num\u00e9ro, vous pouvez l\u2019adresser comme ceci :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76f9d24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76f9d24\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c96ce50\" data-id=\"c96ce50\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ed6158 elementor-widget elementor-widget-text-editor\" data-id=\"7ed6158\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">\u2705 <em>I\u2019m sorry I think you got the wrong phone number. <\/em>(je suis d\u00e9sol\u00e9.e mais il me semble que vous avez le mauvais num\u00e9ro de t\u00e9l\u00e9phone.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-651dcb8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"651dcb8\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fea745c\" data-id=\"fea745c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2eb41d6 elementor-widget elementor-widget-text-editor\" data-id=\"2eb41d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\">Finir un appel en anglais<\/h3><p>Il est important de bien finir l\u2019 appel en anglais pour plusieurs raisons. Cela fait bonne impression et il est important de garder une bonne image de marque quand vous repr\u00e9sentez une entreprise. Voici quelques expressions pour vous aider \u00e0 bien finir votre appel :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34d9577 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34d9577\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2dded1f\" data-id=\"2dded1f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08d3722 elementor-widget elementor-widget-text-editor\" data-id=\"08d3722\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">\u2705<em> Thank you very much for calling. Bye. <\/em>(merci beaucoup d\u2019avoir appel\u00e9. Au revoir.)<\/p><p>\u2705<em> Thank you for calling, have a nice day. <\/em>(merci d\u2019avoir appel\u00e9, bonne journ\u00e9e)<\/p><p>\u2705 <em>Thank you for your understanding. Have a nice day! <\/em>(merci de votre compr\u00e9hension. Bonne journ\u00e9e !)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc54494 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc54494\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e57b1d0\" data-id=\"e57b1d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-605b48b elementor-widget elementor-widget-text-editor\" data-id=\"605b48b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\">Exemples pour r\u00e9pondre au t\u00e9l\u00e9phone en anglais<\/h3><p>Voici quelques exemples de conversations t\u00e9l\u00e9phoniques en anglais pour illustrer en tant qu\u2019 exercice :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-472b16c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"472b16c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ed73e3\" data-id=\"8ed73e3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d4bde8 elementor-widget elementor-widget-text-editor\" data-id=\"8d4bde8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><strong><u>Conversation 1<\/u><\/strong><\/p><p><strong><em>Receptionist:<\/em><\/strong><em>\u00a0<\/em>Thank you for calling Lionard, Lisa speaking. <em>Merci d\u2019avoir appel\u00e9 Lionard, Lisa \u00e0 votre \u00e9coute.<\/em><\/p><p><strong><em>Client:<\/em><\/strong><em>\u00a0<\/em>Hello, this is Chris. May I speak to David, please? <em>Bonjour, c\u2019est Chris. Puis-je parler \u00e0 David s\u2019il vous pla\u00eet ?<\/em><\/p><p><strong><em>Receptionist:<\/em><\/strong><em>\u00a0<\/em>I\u2019m sorry David is not in his office at the moment, can I take a message? <em>Je suis d\u00e9sol\u00e9e David n\u2019est pas dans son bureau en ce moment, puis-je prendre un message ?<\/em><\/p><p><strong><em>Client:<\/em><\/strong><em>\u00a0<\/em>Yes, can you ask him to call me back to tell me when he\u2019s available for an appointment? <em>Oui, pouvez-vous lui demander de me rappeler pour m\u2019informer de ses disponibilit\u00e9s pour un rendez-vous ?<\/em><\/p><p><strong><em>Receptionist:<\/em><\/strong> Of course, can I ask for your name and phone number please?<em> Bien s\u00fbr, puis-je vous demander votre nom et num\u00e9ro de t\u00e9l\u00e9phone s\u2019il vous plait ?<\/em><\/p><p><strong><em>Client:<\/em><\/strong> My name is Chris Smith, and my phone number is 07145635984. <em>Mon nom est Chris Smith et mon num\u00e9ro est 07145635984<\/em><\/p><p><strong><em>Receptionist:<\/em> <\/strong>Thank you M. Smith. Have a nice day. <em>Merci M. Smith. Bonne journ\u00e9e.<\/em><\/p><p><strong><em>Client:<\/em><\/strong> Thank you for your time. Have a nice day! <em>Merci pour votre temps. Bonne journ\u00e9e !<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f68aaf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f68aaf\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cd68855\" data-id=\"cd68855\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e66e69 elementor-widget elementor-widget-text-editor\" data-id=\"1e66e69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><strong><u>Conversation 2<\/u><\/strong><\/p><p><strong><em>Receptionist: <\/em><\/strong>Intec Management Laura speaking \u2013 how can I help you? <em>Intec Mangement Laura \u00e0 votre \u00e9coute. Comment puis-je vous aider?<\/em><\/p><p><strong><em>Client:<\/em><\/strong> Hello, could I speak to Sam Schmitt from the tech department? <em>Bonjour, pourrais-je parler \u00e0 Sam Schmitt du d\u00e9partement informatique?<\/em><\/p><p><strong><em>Receptionist: <\/em><\/strong>I will see if he is available at the moment. May I ask who\u2019s calling please ? <em>Je vais v\u00e9rifier s\u2019il est disponible maintenant. Puis-je demander qui appelle s\u2019il vous plait?<\/em><\/p><p><strong><em>Client:<\/em><\/strong> Of course, I\u2019m Dave Underhill. <em>Bien s\u00fbr, je m\u2019appelle Dave Underhill.<\/em><\/p><p><strong><em>Receptionist:<\/em><\/strong> Thank you Mr Underhill. Please hold the line for a quick moment. <em>Merci M. Underhill. Restez en ligne pour une petit moment.<\/em><\/p>[A few moments later]<p><strong><em>Receptionist:<\/em><\/strong> Unfortunately Mr. Schmitt isn\u2019t available right now, but he can call you back in an hour. Would that be okay for you? <em>Malheureusement M. Schmitt n\u2019est pas disponible maintenant, mais il vous rappelera dans une heure.<\/em><\/p><p><strong><em>Client:<\/em> <\/strong>Yes no problem. <em>Oui pas de souci.<\/em><\/p><p><strong><em>Receptionist:<\/em><\/strong> Great. Can I have your phone number please? <em>Bien. Puis-je avoir votre num\u00e9ro de telephone s\u2019il vous plait?<\/em><\/p><p><strong><em>Client:<\/em><\/strong> The phone number is 07548963215. Thank you. <em>Le num\u00e9ro de telephone est le 07548963215<\/em><\/p><p><strong><em>Receptionist:<\/em><\/strong> Thank you. Have a nice day Mr. Underhill! <em>Merci. Passez une bonne journ\u00e9e M. Underhill!<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab11cda elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab11cda\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a5d256d\" data-id=\"a5d256d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7bdb3d elementor-widget elementor-widget-text-editor\" data-id=\"e7bdb3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\">Des cours d\u2019anglais professionnel avec My English School<\/h3><p>Vous n\u2019avez pas confiance en vous quand vous prenez des appels en anglais ?<\/p><p>Il n\u2019est jamais trop tard pour suivre une formation d\u2019anglais des affaires est une grande aide pour vous pr\u00e9parer au monde du travail en anglais.<\/p><p>Chez My English School, nous proposons des formations d&#8217;anglais sur-mesure et adapt\u00e9es \u00e0 tous les profils et tous les niveaux ! Apprenez l&#8217;anglais des affaires avec nos formateurs natifs ou de niveau bilingue, et gr\u00e2ce \u00e0 une m\u00e9thode unique bas\u00e9e sur la pratique orale de l&#8217;anglais.<\/p><p>Pour en savoir plus, n&#8217;h\u00e9sitez pas \u00e0 nous contacter !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31274a74 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31274a74\" data-element_type=\"section\" id=\"form\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b9b63f8\" data-id=\"1b9b63f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4406c243 aleft elementor-widget-icon-box wgl-icon-box elementor-view-default elementor-widget elementor-widget-global elementor-global-99052 elementor-widget-wgl-info-box\" data-id=\"4406c243\" data-element_type=\"widget\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wgl-infobox\"><div class=\"wgl-infobox_wrapper wgl-layout-left\"><div class=\"media-wrapper icon-wrapper\"><span class=\"wgl-icon\" ><span class=\"icon elementor-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"20mm\" height=\"20mm\" viewBox=\"0 0 56.69 56.69\"><circle cx=\"28.35\" cy=\"28.35\" r=\"28.35\" style=\"fill:#0f1f3d;\"><\/circle><g><path d=\"M33.02,10.03v13.9h23.33c-.12-.75-.27-1.48-.44-2.21h-8.93l7.21-5.01c-.56-1.23-1.19-2.41-1.91-3.54l-12.31,8.55h-2.58l14.07-9.78c-.47-.66-.97-1.3-1.49-1.92h-16.95Zm2.21,10.51V12.23h11.95l-11.95,8.31Z\" style=\"fill:#fff;\"><\/path><path d=\"M23.69,10.03H6.72c-1,1.18-1.91,2.44-2.71,3.78l11.39,7.91h-2.66L3.27,15.13c-.35,.66-.67,1.33-.97,2.01l6.58,4.57H.79c-.17,.73-.32,1.46-.44,2.21H23.69V10.03Zm-2.21,11.05L8.76,12.23h12.73v8.84Z\" style=\"fill:#fff;\"><\/path><path d=\"M21.49,46.69h2.21v-13.92H.35c.12,.75,.27,1.48,.44,2.21H9.41l-6.98,4.85c.55,1.23,1.18,2.42,1.89,3.56l12.1-8.41h2.63l-13.68,9.51h-.33c.47,.68,.98,1.35,1.51,1.99l.9,.22h14.04Zm0-10.72v8.51H9.24l12.25-8.51Z\" style=\"fill:#fff;\"><\/path><path d=\"M40.98,34.98h2.9l9.53,6.62c.35-.66,.67-1.33,.97-2.01l-6.63-4.61h8.16c.17-.73,.32-1.46,.44-2.21h-23.33v13.92h16.22l.9-.22c.9-1.08,1.72-2.22,2.45-3.42l-11.61-8.07Zm-5.75,9.51v-8.63l12.42,8.63h-12.42Z\" style=\"fill:#fff;\"><\/path><\/g><\/svg><\/span><\/span><\/div><div class=\"content_wrapper\"><div class=\"wgl-infobox-title_wrapper\"><h3 class=\"wgl-infobox_title\"><span class=\"wgl-infobox_title-idle\">UNE M\u00c9THODE UNIQUE EN FRANCE<\/span><\/h3><\/div><div class=\"wgl-infobox_content\"><p>Notre m\u00e9thode bas\u00e9e sur l'oral garantit des r\u00e9sultats d\u2019apprentissage imm\u00e9diats et durables pour tous les niveaux.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eb42cba aleft elementor-widget-icon-box wgl-icon-box elementor-view-default elementor-widget elementor-widget-global elementor-global-99055 elementor-widget-wgl-info-box\" data-id=\"3eb42cba\" data-element_type=\"widget\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wgl-infobox\"><div class=\"wgl-infobox_wrapper wgl-layout-left\"><div class=\"media-wrapper icon-wrapper\"><span class=\"wgl-icon\" ><span class=\"icon elementor-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"20mm\" height=\"20mm\" viewBox=\"0 0 56.69 56.69\"><path d=\"M28.35,0h0C44,0,56.69,12.69,56.69,28.35s-12.69,28.35-28.35,28.35S0,44,0,28.35,12.69,0,28.35,0\" style=\"fill:#0f1f3d;\"><\/path><path d=\"M46.55,20.48c-1.09-.67-2.39-.95-3.69-.81l-.39-.34c-3.31-2.96-8.62-4.61-14.59-4.53-5.77,.07-10.93,1.78-13.81,4.57l-.29,.29c-1.28-.11-2.57,.17-3.63,.82-1.13,.7-1.68,1.81-1.53,3.14,.16,1.45,.99,2.45,2.32,2.8,.18,.05,.36,.08,.55,.11,0,.3,0,.6,.03,.91l.12,1.27c.27,2.84,.55,5.77,.9,8.66,.09,.72,.43,2.21,1.77,2.66l.11,1.87h5.02v-1.71h17.75l.12,1.73h4.84l.13-1.93c1.04-.37,1.55-.88,1.84-2.43,.37-2,.66-4.13,.88-6.34,.13-1.3,.17-2.62,.21-3.89,0-.26,.02-.51,.03-.77,.1-.01,.19-.03,.29-.06,1.43-.33,2.33-1.3,2.53-2.73,.2-1.41-.32-2.54-1.5-3.27Zm-20.22-3.44c.25-.02,.5-.03,.75-.05,.26,0,.53-.02,.8-.02,.66-.01,1.31,.01,1.95,.05,4.28,.22,8.11,1.35,10.98,3.23-1.12,.54-2.02,1.41-2.55,2.49-.49,.99-.87,2.18-1.16,3.63-.17,.82-.24,1.65-.3,2.46-2.13-.49-4.24-.4-6.29-.32-.72,.03-1.47,.06-2.19,.06-.72,0-1.43-.03-2.19-.06-2.03-.09-4.11-.18-6.21,.39-.02-.35-.06-.7-.13-1.06-.07-.33-.14-.66-.21-.99-.27-1.35-.56-2.74-1.14-4.05-.5-1.13-1.44-2.04-2.62-2.59,2.49-1.65,5.92-2.75,9.75-3.09,.25-.03,.51-.05,.77-.06Zm19.55,6.4c-.07,.53-.31,.77-.86,.9-.16,.04-.35,.05-.57,.07-.13,.01-.26,.02-.4,.04l-.93,.1-.04,.93c-.03,.58-.05,1.16-.06,1.74-.04,1.3-.08,2.52-.2,3.75-.21,2.15-.49,4.22-.85,6.16-.1,.53-.17,.66-.17,.67-.1,.08-.59,.21-.83,.27l-.76,.2-.1,1.43h-.76l-.12-1.73H17.25v1.71h-.77l-.11-1.81-1.1,.08c-.27,.02-.45,.03-.56-.86-.34-2.86-.62-5.78-.89-8.61l-.12-1.27c-.03-.33-.02-.69-.01-1.06,0-.19,0-.39,0-.58v-.93l-.92-.15c-.19-.03-.36-.05-.53-.08-.3-.04-.54-.07-.74-.13-.38-.1-.63-.29-.7-.92-.06-.5,.08-.78,.5-1.03,.89-.55,2.06-.67,3.12-.34,.95,.29,1.67,.89,2.02,1.69,.48,1.08,.73,2.3,.99,3.59,.07,.34,.14,.68,.21,1.02,.09,.39,.09,.83,.11,1.34,0,.26,.01,.54,.03,.82l.09,1.55,1.43-.6c2.16-.91,4.38-.82,6.74-.72,.75,.03,1.52,.07,2.28,.06,.76,0,1.53-.03,2.27-.06,2.38-.1,4.62-.19,6.82,.59l1.31,.46,.14-1.39c.04-.4,.07-.79,.1-1.17,.06-.84,.12-1.62,.27-2.37,.26-1.26,.58-2.28,.98-3.1,.4-.82,1.19-1.45,2.16-1.73,1.05-.3,2.15-.17,3.02,.37,.37,.23,.57,.48,.48,1.11Z\" style=\"fill:#fff;\"><\/path><\/svg><\/span><\/span><\/div><div class=\"content_wrapper\"><div class=\"wgl-infobox-title_wrapper\"><h3 class=\"wgl-infobox_title\"><span class=\"wgl-infobox_title-idle\">UNE AMBIANCE D\u00c9CONTRACT\u00c9E<\/span><\/h3><\/div><div class=\"wgl-infobox_content\"><p>Vous prenez plaisir \u00e0 apprendre l'anglais sans vous en rendre compte dans une ambiance d\u00e9contract\u00e9e\u00a0<\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60a80b0f aleft elementor-widget-icon-box wgl-icon-box elementor-view-default elementor-widget elementor-widget-global elementor-global-99058 elementor-widget-wgl-info-box\" data-id=\"60a80b0f\" data-element_type=\"widget\" data-widget_type=\"wgl-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wgl-infobox\"><div class=\"wgl-infobox_wrapper wgl-layout-left\"><div class=\"media-wrapper icon-wrapper\"><span class=\"wgl-icon\" ><span class=\"icon elementor-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"20mm\" height=\"20mm\" viewBox=\"0 0 56.69 56.69\"><path d=\"M28.35,0h0C44,0,56.69,12.69,56.69,28.35s-12.69,28.35-28.35,28.35S0,44,0,28.35,12.69,0,28.35,0\" style=\"fill:#0f1f3d;\"><\/path><g><path d=\"M28.29,9.61c-10.22,0-18.54,8.31-18.54,18.54s8.31,18.53,18.54,18.53,18.54-8.31,18.54-18.53S38.51,9.61,28.29,9.61Zm1.11,34.81v-3.68c0-.61-.49-1.1-1.1-1.1s-1.1,.49-1.1,1.1v3.68c-8.13-.54-14.63-7.05-15.18-15.17h3.59c.61,0,1.1-.49,1.1-1.1s-.49-1.1-1.1-1.1h-3.59c.55-8.12,7.05-14.63,15.17-15.17v3.68c0,.61,.49,1.1,1.1,1.1s1.1-.49,1.1-1.1v-3.68c8.13,.55,14.63,7.05,15.18,15.17h-3.78c-.61,0-1.1,.49-1.1,1.1s.49,1.1,1.1,1.1h3.78c-.55,8.12-7.05,14.62-15.17,15.17Z\" style=\"fill:#fff;\"><\/path><polygon points=\"28.31 28.28 23.23 23.47 21.71 25.07 28.36 31.35 38.11 21.6 36.55 20.04 28.31 28.28\" style=\"fill:#fff;\"><\/polygon><\/g><\/svg><\/span><\/span><\/div><div class=\"content_wrapper\"><div class=\"wgl-infobox-title_wrapper\"><h3 class=\"wgl-infobox_title\"><span class=\"wgl-infobox_title-idle\">DES FORMULES SUR-MESURE<\/span><\/h3><\/div><div class=\"wgl-infobox_content\"><p>Des formules qui s'adaptent \u00e0 votre niveau, votre objectif et votre budget avec un accompagnement personnalis\u00e9.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7792b06f\" data-id=\"7792b06f\" data-element_type=\"column\" id=\"contatti\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6711fbe7 acenter elementor-widget elementor-widget-wgl-double-headings\" data-id=\"6711fbe7\" data-element_type=\"widget\" data-widget_type=\"wgl-double-headings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wgl-double_heading\"><div class=\"dbl__title-wrapper\"><span class=\"dbl__title dbl-title_1\">NOUS CONTACTER<\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5faeb357 elementor-widget elementor-widget-global elementor-global-98497 elementor-global-6565 elementor-widget-text-editor\" data-id=\"5faeb357\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span>Vous souhaitez recevoir de plus amples informations ou \u00eatre conseill\u00e9(e) ? Remplissez ce formulaire et nous vous r\u00e9pondrons dans les plus brefs d\u00e9lais.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec3e144 elementor-widget elementor-widget-spacer\" data-id=\"2ec3e144\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eeac7ef elementor-widget elementor-widget-shortcode\" data-id=\"4eeac7ef\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><form class=\"new-website-custom-form\" action=\"\/wp-content\/themes\/unicoach-child\/submits\/generic_form_fr_submit.php\" method=\"post\" id=\"contactForm_inpage\"><div class=\"row\"><input class=\"\/fr\/wp-json\/wp\/v2\/posts\/143815\" type=\"hidden\" name=\"testtest\" value=\"055f53417d\" required><input type=\"hidden\" name=\"form_page\" value=\"143815\" required><input type=\"hidden\" name=\"form_page_title\" value=\"Comment r\u00e9pondre au t\u00e9l\u00e9phone en anglais ?\" required><input type=\"hidden\" name=\"page_uq\" value=\"873cfbb2-bb14-45d3-ac72-4ca09b370e94\" required><input type=\"hidden\" id=\"referral\" name=\"referral\" value=\"\"><input type=\"hidden\" name=\"lang\" value=\"fr\"><input type=\"hidden\" name=\"thx_page\" value=\"\"><div class=\"wgl_col-12\"><input class=\"w-100\" type=\"text\" name=\"name\" placeholder=\"Pr\u00e9nom\" required maxlength=\"50\"><\/div><div class=\"wgl_col-12\"><input class=\"w-100\" type=\"text\" name=\"surname\" placeholder=\"Nom\" required maxlength=\"50\"><\/div><div class=\"wgl_col-12\"><input class=\"w-100\" type=\"email\" name=\"email\" placeholder=\"Email\" required><\/div><div class=\"wgl_col-12\"><input class=\"w-100\" type=\"tel\" pattern=\"^[0-9 +()-]{6,15}$\" name=\"phone\" placeholder=\"T\u00e9l\u00e9phone\" required><\/div><div class=\"wgl_col-12 new-custom-select-foo-fr\"><select name=\"school_type\" required><option value=\"\">Choisissez le type de formation<\/option><option value=\"1\">En centre<\/option><option value=\"2\">\u00c0 distance<\/option><option value=\"3\">En entreprise<\/option><\/select><\/div><div class=\"wgl_col-12 new-custom-select-bar-fr d-none\"><select name=\"school\" required><option value=\"\" selected>Choisissez une ville<\/option><option value=\"150\">Bordeaux<\/option><option value=\"126\">Merignac<\/option><option value=\"115\">Dijon<\/option><option value=\"138\">Grenoble<\/option><option value=\"49\">Lyon 3 Prefecture<\/option><option value=\"131\">Lyon 9 Gorge De Loup<\/option><option value=\"139\">Bron<\/option><option value=\"149\">Montpellier<\/option><option value=\"153\">Nice<\/option><option value=\"148\">Paris 9 Op\u00e9ra<\/option><option value=\"132\">Autre ville<\/option><\/select><\/div><div class=\"wgl_col-12 new-form-control-bar-fr d-none\"><input class=\"w-100\" type=\"text\" pattern=\"[0-9]{5,10}\" name=\"zipcode\" placeholder=\"Code Postal\" ><\/div><input type=\"hidden\" id=\"gclid_field\" name=\"gclid_field\" value=\"\"><input type=\"hidden\" name=\"recaptcha_response\" class=\"recaptchaResponse\"><div class=\"wgl_col-12 privacy-form\"><label><input class=\"general-form-privacy\" type=\"checkbox\" name=\"privacy\" required>Ayant plus de 16 ans, je d\u00e9clare avoir \u00e9t\u00e9 inform\u00e9 et je consens au traitement de mes donn\u00e9es personnelles conform\u00e9ment \u00e0 <a target=\"_blank\" href=\"https:\/\/www.myes.school\/wp-content\/uploads\/2023\/07\/MyBRAND-FR.pdf\" target=\"_blank\">la politique de confidentialit\u00e9<\/a>.<\/label><\/div><div class=\"wgl_col-12 privacy-form privacy_optional\"><label><input class=\"general-form-privacy-optional\" type=\"checkbox\" name=\"privacy_optional\">J\u2019accepte de recevoir des communications commerciales et promotionnelles relatives aux produits et services de la marque MyES<\/label><\/div><div class=\"wgl_col-12\"><button class=\"general-form-cta g-recaptcha\" data-sitekey=\"6LfzUQohAAAAAHsCskqqOk4lXySy5vePxpFbgi6q\" data-callback=\"onSubmit\">Envoyer<\/button><\/div><\/div><script type=\"text\/javascript\">var __ss_noform = __ss_noform || [];__ss_noform.push(['baseURI', 'https:\/\/app-3QNDKEDZ0Y.marketingautomation.services\/webforms\/receivePostback\/MzawMDEzMzS2BAA\/']);__ss_noform.push(['endpoint', '873cfbb2-bb14-45d3-ac72-4ca09b370e94']);<\/script><script type=\"text\/javascript\" src=\"https:\/\/koi-3QNDKEDZ0Y.marketingautomation.services\/client\/noform.js?ver=1.24\" ><\/script><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Que vous soyez r\u00e9ceptionniste ou non, il y a une chose que les personnes qui apprennent l\u2019anglais redoutent plus que tout : parler au t\u00e9l\u00e9phone ! Il est important de pouvoir communiquer (et se faire comprendre) avec des personnes du monde entier, surtout si votre travail implique de passer beaucoup de temps \u00e0 parler aux [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":175075,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5836],"tags":[],"class_list":["post-143815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professionnel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9pondre au t\u00e9l\u00e9phone en anglais : guide complet !<\/title>\n<meta name=\"description\" content=\"Si vous ne savez pas comment r\u00e9pondre au t\u00e9l\u00e9phone en anglais, je vais vous donner aujourd&#039;hui une liste de phrases pour les 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